Changing a personal ticket to a company one

[Marius Gedminas-4]

Hello, dear organizers!

I've bought a (personal) conference ticket and hotel reservation early
on, because I wasn't sure my company would decide in time how many
people it could afford to send to EP this year, and I didn't want the
hotel reservations to run out.  Now they have decided, and want me to
re-register for an official company ticket.

I've already paid (through PayPal), and I'm not sure it isn't too late
to get a refund, and also I'm not sure how I should go about asking for
it.  Well, I did click on the 'Refund this ticket' link out of
curiosity, and it popped up a box asking for a reason -- which I
neglected to provide, thinking I could repeat the process -- and now
that ticket is frozen with "refund pending", and I can't enter the
reason again....

I'd also hate to lose the room reservation in the main hotel (although
room sharing reservations for quadruple rooms appear to be still
available).  Personally, I'm fine with paying out of my own pocket, but
with a company ticket EP would get more money, which is also nice...

What should I do?

Marius Gedminas,
feeling rather stupid for this ill-formed open-ended question
--
We've found by experience that people who are careless and sloppy writers are
usually also careless and sloppy thinkers (often enough to bet on, anyway).
        -- ESR (http://www.tuxedo.org/~esr/faqs/smart-questions.html)

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[Marius Gedminas-4]

On Wed, Apr 25, 2012 at 12:48:04AM +0300, Marius Gedminas wrote:

> Hello, dear organizers!
>
> I've bought a (personal) conference ticket and hotel reservation early
> on, because I wasn't sure my company would decide in time how many
> people it could afford to send to EP this year, and I didn't want the
> hotel reservations to run out.  Now they have decided, and want me to
> re-register for an official company ticket.
>
> I've already paid (through PayPal), and I'm not sure it isn't too late
> to get a refund, and also I'm not sure how I should go about asking for
> it.  Well, I did click on the 'Refund this ticket' link out of
> curiosity, and it popped up a box asking for a reason -- which I
> neglected to provide, thinking I could repeat the process -- and now
> that ticket is frozen with "refund pending", and I can't enter the
> reason again....
>
> I'd also hate to lose the room reservation in the main hotel (although
> room sharing reservations for quadruple rooms appear to be still
> available).  Personally, I'm fine with paying out of my own pocket, but
> with a company ticket EP would get more money, which is also nice...
>
> What should I do?

I went ahead and ordered the new tickets and hotel reservations (for me
and my coworker), on the grounds of there still being some hotel reservations
available.

> Marius Gedminas,
> feeling rather stupid for this ill-formed open-ended question

Marius Gedminas
--
C++ is a loaded machine gun helpfully pointed at your feet with the safety off.
        -- ChaosDiscord on Slashdot

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[Giovanni Bajo-2]

Il giorno 24/apr/2012, alle ore 23:48, Marius Gedminas ha scritto:

> Hello, dear organizers!
>
> I've bought a (personal) conference ticket and hotel reservation early
> on, because I wasn't sure my company would decide in time how many
> people it could afford to send to EP this year, and I didn't want the
> hotel reservations to run out.  Now they have decided, and want me to
> re-register for an official company ticket.
>
> I've already paid (through PayPal), and I'm not sure it isn't too late
> to get a refund, and also I'm not sure how I should go about asking for
> it.  Well, I did click on the 'Refund this ticket' link out of
> curiosity, and it popped up a box asking for a reason -- which I
> neglected to provide, thinking I could repeat the process -- and now
> that ticket is frozen with "refund pending", and I can't enter the
> reason again....
>
> I'd also hate to lose the room reservation in the main hotel (although
> room sharing reservations for quadruple rooms appear to be still
> available).  Personally, I'm fine with paying out of my own pocket, but
> with a company ticket EP would get more money, which is also nice...
>

You did the right thing: you asked for a refund on the previous ticket and room. We will approve and process the refund in 3 days, as specified.

The refund interface is still rusty, but it helps us on the backend side of things. We will eventually improve it.
--
Giovanni Bajo

EuroPython 2012
https://ep2012.europython.eu

Python Italia APS
Non-profit association
Registered in Italy



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